Complaints Handling Procedure

Progressive Insurance Company, in a continuous effort to provide the best possible quality of services to our customers, would like to inform you of the implementation of our Complaints Handling Procedure. We take every possible effort to ensure the best quality of services for our customers.  

If for any reason you may feel that our services do not meet your expectations, please do contact us to file a complaint in one of the following ways:

A) By post, by completing the relevant Complaint Form, which you can find here, and send it to our Complaints Department, 44 Kallipoleos Str., 1071 Nicosia.

B) Electronically, by completing the relevant Complaint Form, which you can find here, and send it via email to: complaints@progressiveic.com.

C) By fax, by completing the relevant Complaint Form, which you can find here, and send it to fax number: 22374150.

D) Deliver the Complaints Form by hand, which you can find here.

You may visit our offices during the applicable working hours of the Company.


After you have successfully submitted your complaint:
• Within 2 working days from the date of submission, we will acknowledge receipt of your complaint and inform you that your complaint is under investigation.
• Within 30 working days thereafter and after the completion of our investigation, you will receive our final reply to your complaint.
 

You may also address to the Financial Ombudsman of the Republic of Cyprus.  
Address: 13 Lordou Vironos Avenue, 1096 Nicosia, Telephone number: 22848900, Fax Number: 22660584

For more info you can visit the website:  
http://www.financialombudsman.gov.cy/forc/forc.nsf/contact_gr/www.financialombudsman.gov.cy

Progressive Direct
Οδική Βοήθεια/Road Assistance

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